UK Delivery Information:
PLEASE NOTE THAT IF A FIRST CLASS SIGNED FOR ROYAL MAIL DELIVERY ORDER EXCEEDS THE 1KG IN WEIGHT LIMIT THEN WE RESERVE THE RIGHT TO CHANGE THE DELIVERY TO A SECOND CLASS SIGNED FOR ROYAL MAIL DELIVERY (2KG WEIGHT LIMIT) AND REFUND YOU THE 51p DIFFERENCE.
Signed for and tracked Royal Mail First Class delivery: £4.50
Signed for and tracked Royal Mail Second Class delivery: £3.99
PLEASE ALSO NOTE THAT THE CUT OFF TIME FOR DELIVERY ON ANY GIVEN WEEK DAY (MON-FRI) IS 4.00PM AND FOR A SATURDAY IT IS 11.00AM. NO DELIVERIES WILL GET SENT OUT ON A SUNDAY OR A BANK HOLIDAY.
Place an order at 3.59pm on a Friday and select First Class Delivery then it SHOULD be with you the following day.
Place an order at 4.01pm on a Friday and select First Class Delivery then it SHOULD be with you the following Monday.
ONCE THE PARCEL IS DISPATCHED FROM US INTO THE ROYAL MAIL DELIVERY SYSTEM OR ON OCCASION, ANOTHER COURIER COMPANYS DELIVERY SYSTEM, WE (CYR) ARE THEN NOT RESPONSIBLE FOR THEIR RESPECTIVE DELIVERY TIMES.
Damage in Transit:
If you receive damaged goods, please retain all relevant documentation so that a lost parcel claim can be made against Royal Mail. We will require your order number, date of order and delivery address together with photos of the damage. Contact us through the contact form and we will put you in touch with the relevant department.
99% of our mail arrives safely, however if you don't receive your CYR pack then we can help. All mail is covered for loss, if your CYR pack does not arrive by the 3rd working day after the date of dispatch then we will help you.