UK Delivery Only:

Signed for and tracked courier delivery: £3.99

Damage in Transit:

If you receive damaged goods, please retain all relevant documentation so that a lost parcel claim can be made against My Hermes. We will require your order number, date of order and delivery address together with photos of the damage. Contact us through the contact form and we will put you in touch with the relevant department.

Missing Parcels:

99% of our mail arrives safely, however if you don't receive your CYR pack then we can help. All mail is covered for loss, if your CYR pack does not arrive by the 3rd working day after the date of dispatch then we will help you.